Question 1

What does it cost to get connected?

Accepted Answer

The price of installation can vary greatly depending on your house’s distance from the road, accessibility of terrain, and other factors. The best way for us to get you a quote is through our free Site Survey, which you can schedule with one of our Service Coordinators. This will not only get you an accurate price for your Home Install, but they can also answer any other questions you may have about Fiber to the Home.

Question 2

Monthly Subscription Cost?

Accepted Answer

Our service costs range from neighborhood to neighborhood. Please contact us (https://www.lanefi.com/fiber)to learn more about the monthly service cost for your area.

Question 3

Does Lane Fi Provide Landline or TV Service?

Accepted Answer

We provide high-speed Fiber to the Home.
We do not directly provide any TV or phone service, but with the speed of our internet, Members can easily use any streaming service like Disney+ with ESPN, Netflix, or Sling. Many of our Members have also replaced their landlines with Voice-Over-Internet (VoIP) services such as Ooma Telo.(https://www.ooma.com/home-phone/plans/?offer=TELO&purchase_code=SEM-SLTELO&xutm_source=SEM&xutm_campaign=Google-Sitelinks&xutm_medium=SEM-Google&xutm_term=Telo&_vsrefdom=Telo-Sitelinks&om_phone=866-647-1119&keyword=Ooma%20telo&xgclid=CjwKCAjwr56IBhAvEiwA1fuqGpWAF6uKBHQbgc5wpUEwrBsOSkXGAW1QIT3lGfenKgmkHdedOZF3WhoCR0cQAvD_BwE&gclid=CjwKCAjwr56IBhAvEiwA1fuqGpWAF6uKBHQbgc5wpUEwrBsOSkXGAW1QIT3lGfenKgmkHdedOZF3WhoCR0cQAvD_BwE)

Question 4

What is the History of Lane Fi?

Accepted Answer

Read about our story here. (javascript:void(0))O(javascript:void(0))r talk to our team (javascript:void(0))to know more about our local company history .

Question 5

Why Fiber to the Home?

Accepted Answer

Fiber Optic Internet delivers you the ability to have 300-1000Mbps (1G) of speeds. (Most Wireless or DSL internet providers only deliver 5 to 10Mbps of speeds - with additional data caps)
 
Here is what you get with Lane Fi’s Fiber to the Home:
 
 • A reliable and high speed fiber optic internet connection.
 • The ability to surf the web, stream movies and shows in HD, play online games, and download and transfer large files to your heart’s content.
 • Access to Telehealth
 • Access to TeleEducation
 • Quick and easy access by phone, email, or text to our team of local Service personnel and Technicians.
 
Here is what you DON’T get with a Lane Fi Membership:
 • Data Caps.
 • Additional hidden fees.
 • Long hold times with annoying music and a repeated message about how important your call is.
 
Read more about service comparison here.(javascript:void(0))
Read our terms of service here.(javascript:void(0))

Question 6

Site Surveys: Do I need a Site Survey? What does it cost?

Accepted Answer

Site Surveys are completely free! We will schedule your Site Survey as the first step of getting Fiber to your Home, Our service coordinator will meet with you to discuss the best way for getting you connected and answer your questions regarding our service.
Give us a call today to see if you are elligable to schedule a Site Survey or view our service map.(undefined)

Question 7

Company Maintenance: What maintenance is required for this system going forward?

Accepted Answer

Maintenance for a Fiber Optic system is quite sustainable. Our team of network engineers monitor our core networks to maintain a reliable/healthy network. Physical maintenance to our infrastructure is performed routinely - once a year and when necessary. We are also dedicated to innovating reliable and high-quality hardware on the front end. We are confident in our systems.

Question 8

How do I install my cable underground/in conduit?

Accepted Answer

See our Underground Install Guide here for further details.(javascript:void(0))

Question 9

What does a Fiber Install Look Like?

Accepted Answer

For overhead installs, we will run a 'Drop Cable' overhead from the main electrical poles to your home.
For underground installs, we will use an existing trench with conduit that runs from the main electrical poles to your home. The 'Drop Cable' will run through this conduit. If you do not have an existing conduit ready for fiber, contact us for assistance in coordinating this project and view our Underground Installation Guide.(javascript:void(0))
Our team/technician will come inside your home to set up the Fiber module inside.
 
Home WiFi/Router Set Up: We bring the internet via fiber optic cable to your home. After this, you may set up your personal router or home wifi system via ethernet. Here are our personal recommendations for Home WiFi Systems.

Question 10

What is the Refer a Neighbor Program?

Accepted Answer

How To Refer Your Neighbor to Lane Fi 
 
Our Refer a Neighbor Program gives Members the rewards of a credit to their account when their neighbor signs up with our service. It also helps us grow our company through word of mouth.
 
Requirements
When you let your neighbor know about our service, they must contact us through our website contact form and mention your name or address for you to be qualified for the credit. 
 
For each member you refer you will receive a credit to your account: 
1st Referal = $75
2nd Referal = $100
3rd Referal = $100
4+ Referals = $150

Question 11

Does Lane Fi Apply Data Caps?

Accepted Answer

No data caps for any of our service plans.

Question 12

Do I need to dig a trench and put in conduit for my install?

Accepted Answer

In some neighborhoods, their is no overhead infrastrucutre (a power pole) to string the Fiber Optic cable on. If this is the case with your home, then a trench and conduit will be necessary for your install. The approximate cost is about $12/ft for this to be completed by a contractor. For more information on how to receive a trenching/underground quote, visit our guide. (javascript:void(0))

Question 13

Don't see your question answered?
Contact us!

Member Service Hours
10am to 5pm - Monday-Friday

(541) 833 0545

Don't see your question answered? Contact us!

Member Service Hours 10am to 5pm - Monday-Friday

(541) 833 0545

Don't see your question answered?
Contact us!

Member Service Hours
10am to 5pm - Monday-Friday